FAQs

At Berkeley events, the safety of you, your guests and our staff is of the utmost priority. Your dedicated Venue Coordinator will assist you and your guests with navigating the current official guidelines.

To continue ensuring the best quality service for our customers, we have added disinfectant sprays, and wipes for cleaning at each of our seven locations. At each entrance, we have installed an alcohol based hand wash station, which we ask all guests and staff use upon entry.

All of our venues are cleaned regularly, ensuring that all touch points throughout the venue are thoroughly cleaned and sanitized. For your convenience, we have bottles of disinfectant spray, and disinfectant wipes in all washrooms, behind each bar, and by the kitchen sink(s) in each venue.

If any staff or guests are feeling under the weather, we ask that you do not enter our venues or attend meetings/ events. If you have attended an event, and within a matter of days become ill and contract COVID-19, please inform a Berkeley Events representative immediately at info [at] berkeleyevents.com.

We will not be discussing postponement or cancelation options prior to 90 days. When it comes to the 90 day mark, please reach out to your assigned Venue Coordinator to discuss your options. We ask that you do not inquire about rescheduling or cancelling, prior to the 90 day window.

This is the industry standard during this pandemic, and Berkeley will not be offering any refunds as per the signed contract. If you wish to cancel your event, at the 90 day mark, Berkeley Events will offer you a credit note for deposits paid, to be used within one year at any of our venues, or for off-site catering. If the event is postponed, all of your deposits will be transferred to the rescheduled date.

We will not be discussing downsizing options prior to 90 days of your event. If in fact, the restrictions are still in place at this 90 day point, you will be directed back to your representative to discuss downsizing options.
We are offering clients the option of splitting the interim payment into two equal payments. The first, due at the 6 month deadline, and the balance on the interim payment at the 3 month point. We ask that you let your assigned planner know if you wish to make this adjustment upon first contact, and our accounting department will adjust the invoicing accordingly. This option will be available to all clients while the COVID-19 government restrictions are still in place.
You will be contacted by your Venue Coordinator 6 months prior to your event date to have an initial discussion and arrange a first meeting. Additional meetings will be discussed, and a time for your scheduled tasting will be secured at the 3 month point. As per the contract, we will still be asking for the 6 month interim payment. If you have not heard from your Venue Coordinator please reach out to info [at] berkeleyevents.com.
If the pandemic, and government restrictions are still in effect for your date, and the event cannot be fulfilled as per the contract, we will look at postponement options 90 days prior to your scheduled event date.